Effective Date: 13-10-2025
Last Updated: 13-10-2025
Company Name: RupsTech Global Pvt. Ltd. (“RupsTech”, “we”, “us”, or “our”)

RupsTech respects your privacy and is committed to protecting the personal data of our clients, partners, users, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website, products, and services.

1. Scope

This Privacy Policy applies to:

• Our corporate website(s), portals, and online platforms.
• Our enterprise solutions and IT services (including Custom Software Development, ERP, CRM, AI & ML Solutions, and Enterprise Mobile Applications).
• Our product suites, including:
  • EdTech Solutions for schools, colleges, and universities.
  • HealthTech Solutions for hospitals, clinics, and healthcare providers.
  • Profile Matcher for B2B clients to get more accurate candidate Profiles.

By using our website or any of our products/services, you agree to this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a) Information You Provide

When you use our services or contact us, you may provide:

• Full name, email address, phone number, and company details.
• Login credentials (for registered product users).
• Payment and billing information (where applicable).
• Academic or institutional details (for EdTech platforms).
• Medical practice or facility information (for HealthTech products).
• Feedback, queries, or customer support messages.

b) Automatically Collected Information

When you access our website or apps, we may automatically collect:

• IP address, browser type, and device identifiers.
• Usage data, session duration, and referring URLs.
• Cookies, analytics tags, and session storage data.

c) Information from Third Parties

We may receive information about you from:

• Integration partners (like CRM, ERP, or analytics tools).
• Authorized resellers, service providers, or marketing partners.

3. How We Use Your Information

We use the collected data to:

• Deliver and maintain our software, products, and services.
• Personalize and improve user experience.
• Provide technical support and respond to inquiries.
• Manage billing, invoicing, and payments.
• Communicate about updates, new features, or offers (with consent).
• Ensure data security, prevent fraud, and comply with legal obligations.
• Conduct research, analytics, and product improvement.

4. Legal Basis for Processing (for users under GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Consent
• Contractual necessity
• Legitimate interests
• Compliance with legal obligations

5. How We Share Your Information

We do not sell your personal information.

We may share data only with:

• Trusted service providers who assist in hosting, analytics, and support.
• Business partners under strict confidentiality agreements.
• Government authorities or regulators where required by law.
• Within our corporate group for internal operations.

All third parties are bound by data protection obligations consistent with this policy.

6. Data Retention

We retain personal data only as long as necessary for:

• Providing our services;
• Complying with legal, tax, or regulatory requirements;
• Resolving disputes or enforcing agreements.

After this period, data is securely deleted or anonymized.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect data against unauthorized access, loss, misuse, or disclosure, including:

• Encryption of data in transit and at rest.
• Role-based access control.
• Regular vulnerability assessments and security audits.
• Secure data centers and cloud infrastructure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Request data portability.
• Object to or restrict processing.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at info@rupstech.com.

9. Cookies and Tracking Technologies

Our website and applications use cookies and similar technologies to:

• Remember user preferences.
• Analyze site traffic and usage trends.
• Improve security and performance.

You can manage cookie preferences through your browser settings.

10. EdTech Product Privacy Practices

For our EdTech solutions, we:

• Collect only necessary information from institutions, teachers, and students.
• Do not sell or share student data for advertising purposes.
• Store educational records securely and in compliance with applicable data protection laws (e.g., FERPA, GDPR).

11. HealthTech Product Privacy Practices

For our HealthTech solutions, we:

• Handle patient and medical data in accordance with healthcare privacy laws (e.g., HIPAA, NDHM, and local regulations).
• Limit access to authorized hospital or clinic personnel.
• Ensure secure encryption, storage, and transmission of sensitive health data.

12. Children’s Privacy

Our products and services are not directed toward children under 16, except through authorized educational institutions. We do not knowingly collect personal information from minors without parental or institutional consent.

13. International Data Transfers

We may transfer data to servers located outside your country (for example, in the United States, Europe, or India). Such transfers are done under adequate protection mechanisms, such as Standard Contractual Clauses or equivalent safeguards.

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will be revised accordingly. Continued use of our website or services after changes indicates your acceptance of the updated policy.